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STORE POLICY

CUSTOMER CARE

needleandyarncare@gmail.com (For all ecommerce queries)

ecommerce customer care- +91 8100396910

Support hours – 10 am to 5 pm, Mon–Fri (excluding public holidays)

PRIVACY & SAFETY

We value the trust you place in Needle and Yarn. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without prior notice. To make sure you are aware of any changes, please review this policy periodically.

1. Collection of Personally Identifiable Information

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up an account with Needle and Yarn. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

2. Use of Demographic and Profile Data

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

3. Security Precautions

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.​

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4. Information we share

We do not share personal information with companies, organizations and individuals outside of Needle and Yarn unless one of the following circumstances apply:

4.1 For external processing

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

4.2 For legal reasons

We will share personal information with companies, organizations or individuals outside of Needle and Yarn if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

Meet any applicable law, regulation, legal process or enforceable governmental request.

Enforce applicable Terms of Service, including investigation of potential violations.

etect, prevent, or otherwise address fraud, security or technical issues.

Protect against harm to the rights, property or safety of Needle and Yarn, our users or the public as required or permitted by law.

4.3 Links to other sites

Our site may link to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practice or the content of those websites.

4.4 Security Measures

Our site has necessary security measurs which protect the information given by you against any loss, misuse or alteration of the data subject to standard terms and conditions.

4.5 Opt out choice

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

We may share aggregated, personal and non-identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

5. Disclaimer

The Company has provided or may provide links and pointers to Internet sites maintained by third parties. Neither the Company, its parent or subsidiary companies nor their affiliates operate or control in any respect any information, products or services on these third-party sites. The materials in this Needle and Yarn Site and the third-party sites are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Company does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site, including Bulletin Boards, or the server that makes it available, are free of viruses or other harmful components. The Company does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in third-party sites in terms of their correctness, accuracy, timeliness, reliability or otherwise. Subscriber (and not the Company) assume the entire cost of all necessary maintenance, repair or correction.

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COOKIE POLICY

1. What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

2. How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

3. Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

4. The Cookies We Set

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, LinkedIn, Gmail, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

5. More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods: 

Email: needleandyarncare@gmail.com

With benchmark quality and sustainability at its core, all Needle and Yarn designs are handcrafted in ethically-sourced eco-conscious leather and are built to last. We offering a six months warranty on each and every one of our products for manufacturing defects.

All Needle and Yarn product's hardware are stitched with perfect seams, thus promising precision and best-in-class durability. With colours sourced from India, the hand-staining processes offer a natural and a unique product experience for all our patrons. Every material used – from the tiniest of hardware and the zippers to the thread is sourced from world-renowned factories that only cater to luxury brands. The latest and most advanced machinery is installed at our factory, complemented with rigorous quality control, to ensure that every product made is of the highest quality standard.

To avail of our warranty, you need to simply visit our website or call us on our registered mobile number and we will guide you on the next steps. All manufacturing defects will be repaired in a minimum of 21 days to a maximum of 60 days from the date of receipt. If for any reason a repair isn’t possible, we will provide you with an alternate solution. Please note that the six months warranty covers manufacturing defects and does not include leather damage.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

WARRANTY POLICY
Payment Methods
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Needle and Yarn is a tale about the chemistry and bonding of both, spanning for so millennia.It is a designer's dream to create new stories in the fashion world. This brand presents before you a wide range of leather goods & fashion accessories made with pure soft to touch & properly tanned leather crafted with love. Keeping in mind the current environmental degradation, the brand has made the products completely eco-friendly. The products are designed considering the fashion trend of all age groups and economic condition of all type of people. To get handy portable and price worthy product & to make yourself fashionista, do  visit our brand website

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